Tidewater Platform

node-3.dc-ams.tidewater.example · region eu-west-2

All services running smoothly

Tracking 22 components across 5 regions · last incident closed 11 days ago

99.987%90-day uptime
Total components
22
Operational
21 / 22
Open incidents
0
p95 latency
142ms

Customer-facing

Web application

app.tidewater.example
Operational

Public API

api.tidewater.example/v5 · p95 132ms
Operational

Documentation portal

docs.tidewater.example
Operational

Customer support portal

help.tidewater.example
Operational

Authentication & identity

OAuth 2.0 provider

auth.tidewater.example
Operational

SAML SSO

enterprise tier only
Operational

API keys management

scoped tokens v3
Operational

Compute & processing

Function runtime

cold start avg 88ms
Operational

Container scheduler

4 clusters · 1280 pods
Operational

Job queue (background)

queue depth: 124
Slight delay

Build pipeline (CI)

avg build 4m 12s
Operational

Storage & data

Primary database (PG-16)

replica lag 0.2s
Operational

Cache layer (Redis)

hit ratio 95.8%
Operational

Search index

26 shards · all green
Operational

Object storage (3 zones)

s3-compatible
Operational

Edge & delivery

Global CDN

34 PoPs · cache hit 91%
Operational

DNS anycast pool

resolution avg 9ms
Operational

Email transactional

deliverability 99.7%
Operational

Webhook delivery

retry queue: 0
Operational

Realtime push (WebSocket)

connections: 38214
Operational

Recent incidents (last 30 days)

08 May 2026
14:22 → 14:51 UTC
Elevated job-queue latency

Worker fleet scaled up too slowly during a sudden burst of webhook deliveries. Added headroom in autoscaler configuration. No data loss.

29 min
24 Apr 2026
09:08 → 09:21 UTC
Brief search-index degradation (eu-west-2)

One shard failed health check after a node restart. Replica promoted automatically; full re-balance completed in 13 minutes.

13 min
11 Apr 2026
16:40 → 17:32 UTC
API timeouts in us-east-1

Misconfigured connection pool after a routine deploy. Rolled back via canary; root-cause review filed.

52 min